The guest experience is a critical component to any institution that aspires to educate the general public in a single visit. Zoos and aquariums have a trick up their sleeve, however: the animals. And as long as we optimize the connection between guests and the animals, the guest experience is elevated. In order to ‘optimize connection,’ zoos and aquariums can and should use enrichment as a critical element of the guest experience.
Zoos and aquariums are doing fantastic work across the country and around the world working on conservation, research and education programs. … Continue reading