Guests
It goes without saying that visitors are essential to your zoo. They are not only your primary source of revenue,
but they are the enthralled audience for your conservation messages and your
staunch advocates in the community. Chivalric Ethology can help you develop strategies to enhance the visitor
experience, such as service delivery, guest relations, animal encounters, special programming, and tailored interactions.
Fields of Expertise
5-star Guest Relations & Service Delivery - VIP values - red carpet and velvet rope theories - turning customers into loyal ambassadors - choice, interactivity and storytelling Tailored Visitor Experience - designing premium, transformational experiences - demographic and seasonally specific - SEN testing - 13 step visitor experience analysis - entertaining and engaging keeper talks and shows - niche specific discovery trails and zoofaris Animal Encounters - keeper/ranger/trainer/vet/researcher for a day programs - surprise encounters and unscheduled feeding opportunities (UFOs) Special Programming - zoo memberships, clubs and community engagement - seasonal, holiday and conservation events - concerts, treasure hunts and sleep-overs - corporate events and training days |